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Proven Strategies for Excelling in the SPLK-3002 Exam

The Splunk IT Service Intelligence (ITSI) Certified Admin exam is a pivotal assessment designed to evaluate the expertise and knowledge required to install, configure, and manage the Splunk ITSI app. SPLK-3002 exam targets experienced system administrators and technical management professionals aiming to showcase their expertise in deploying and maintaining Splunk ITSI.

Recommended Knowledge and Experience

To excel in the Splunk ITSI Certified Admin exam, candidates must comprehensively understand data collection, metadata management, ITSI indexing, and troubleshooting principles. Additionally, a high level of business acumen, specific technical skills, and troubleshooting skills are essential for successfully deploying the ITSI app. Familiarity with Splunk App Builder (SAB) basics, including inputs, outputs, and app customization, is also expected.

SPLK-3002 Exam Requirements

While there are no mandatory requirements for this exam, it is recommended that candidates acquire basic knowledge of Splunk IT Service Intelligence to enhance their chances of success.

SPLK-3002 Exam Retake Policy

If candidates fail to pass the exam on the first try, they can opt for a second attempt after a waiting period of 7 days. A reattempt requires the payment of the exam fee, which amounts to $125.


The Splunk ITSI Certified Admin Certification remains valid for three years. After this duration, individuals must retake the exam to renew their certification.

SPLK-3002 Exam Format

  • Exam Name: Splunk IT Service Intelligence Certified Administrator
  • Exam Code: SPLK-3002
  • Exam Price: $130 (USD)
  • Duration: 60 minutes
  • Number of Questions: 53
  • Passing Score: 700 / 1000

SPLK-3002 Exam Syllabus Topics

  • Introducing ITSI (5%)
  • Glass Tables (5%)
  • Managing Notable Events (10%)
  • Investigating Issues with Deep Dives (10%)
  • Installing and Configuring ITSI (10%)
  • Designing Services (5%)
  • Data Audit and Base Searches (5%)
  • Implementing Services (5%)
  • Thresholds and Time Policies (5%)
  • Entities and Modules (5%)
  • Templates and Dependencies (5%)
  • Anomaly Detection (5%)
  • Correlation and Multi KPI Searches (5%)
  • Aggregation Policies (5%)
  • Access Control (5%)
  • Troubleshooting ITSI (10%)

Certification Benefits

The Splunk IT Service Intelligence (ITSI) Certified Admin certification offers various benefits to individuals seeking to enhance their professional capabilities in IT service data analysis and visualization. Here are a few significant advantages of obtaining this certification.

1. Validation of Expertise

The certification formally recognizes an individual’s expertise in installing, configuring, and managing the Splunk ITSI app. It proves the candidate’s proficiency working with Splunk’s search, monitoring, reporting, and mobile capabilities.

2. Enhanced Career Opportunities

The Splunk ITSI Certified Admin certification can open doors to new career opportunities. Many organizations value certified professionals, and having this certification on your resume can make you a more attractive candidate for roles that involve IT service intelligence and Splunk administration.

3. Industry Recognition

Splunk is a widely used platform in the IT industry for analyzing and visualizing machine-generated data. Being certified in Splunk ITSI demonstrates to employers and peers that you have the skills and knowledge to work effectively with this powerful tool.

4. Skill Set Expansion

The certification process covers various topics, including data audit, base searches, anomaly detection, access control, and more. By preparing for and obtaining the certification, individuals can expand their expertise and gain a deeper understanding of Splunk ITSI functionalities.

5. Best Practices Implementation

The certification assesses the candidate’s ability to design, implement, and maintain a Splunk installation by best practices. This knowledge is valuable for ensuring optimal performance, security, and efficiency when working with Splunk ITSI in real-world scenarios.

6. Professional Development

Engaging in the certification process encourages continuous learning and professional development. Staying updated on the latest practices and features in Splunk ITSI is beneficial for passing the exam and staying competitive and relevant in the evolving field of IT services.

7. Global Recognition

The Splunk ITSI Certified Admin certification is globally recognized, allowing certified individuals to showcase their expertise internationally. This can be particularly advantageous for professionals working in multinational organizations or seeking opportunities in different regions.

8. Community Involvement

Being a certified Splunk ITSI administrator often means becoming part of a community of professionals who share insights, tips, and best practices. This community involvement can provide ongoing support and networking opportunities.

The Splunk ITSI Certified Admin certification validates technical skills and brings tangible benefits in career advancement, industry recognition, and ongoing professional development.

SPLK-3002 Exam Preparation Resources

Preparing for the Splunk IT Service Intelligence Certified Admin exam requires a strategic approach and access to appropriate resources. Here are some recommended exam resources to help you succeed.

1. Official Documentation

Start by thoroughly reviewing the official documentation provided by Splunk. This includes the Splunk IT Service Intelligence documentation covering installation, configuration, and usage details. The official documentation is a comprehensive and authoritative source of information.

2. Training Courses

Splunk offers official training courses to prepare candidates for the ITSI Certified Admin exam. These certification cover the key topics and skills required to excel in the exam. Consider enrolling in Splunk’s official training programs for a structured, in-depth learning experience.

3. Online Forums and Communities

Engage in virtual forums and communities designed for Splunk enthusiasts and IT experts. Platforms such as Splunk Answers, Splunk Community, and Reddit’s Splunk Community are valuable resources where you can inquire, exchange insights, and gain knowledge from individuals who have completed the certification journey.

4. Practice Labs

Hands-on experience is crucial for success in the exam. Set up practice labs to gain practical experience with Splunk ITSI. You can use your environment or explore online platforms that provide Splunk lab environments for testing and experimentation.

5. Sample Questions and Practice Exams

Familiarize yourself with the exam structure and types by exploring sample questions and practice exams. Splunk’s official website may provide sample questions, and you can also find practice exams from reputable training providers or community-contributed resources.

6. Books and Study Guides

Look for books and study guides tailored explicitly to the Splunk ITSI Certified Admin exam. These resources often provide a structured approach to studying the exam objectives and offer additional insights and tips for exam preparation.

7. Webinars and Online Sessions

Attend webinars and online sessions conducted by Splunk experts or training providers. These sessions may cover specific exam topics in-depth and provide additional context and real-world examples.

8. Splunk Blogs and Technical Articles

Stay updated on Splunk-related blogs and technical articles. Splunk’s official blog and other reputable tech blogs often publish articles that can deepen your understanding of Splunk ITSI features, best practices, and use cases.

9. Flashcards and Cheat Sheets

Create your flashcards or use pre-existing ones to reinforce key concepts, commands, and configurations. Cheat sheets summarizing important information can be handy for quick reviews.

Please make your study plan based on your knowledge and learning preferences. Combining various resources and adopting a hands-on approach will enhance your readiness for the Splunk ITSI Certified Admin exam.


The Splunk IT Service Intelligence Certified Admin exam is a benchmark for professionals seeking to validate their technical skills in configuring and managing Splunk ITSI. With a global understanding of the exam’s syllabus and topics, candidates can navigate the assessment successfully and demonstrate their proficiency in utilizing Splunk for IT service data analysis and visualization.